Privacy Policy
Last updated: June 2026
1. Who We Are
This Privacy Policy describes how ShineMasters Australia Pty Ltd (“ShineMasters”, “we”, “us”, “our”) collects, uses, stores and discloses your personal information. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have questions about this policy, contact us at info@shinemasters.com.au or 0432 999 407.
2. Information We Collect
We collect personal information when you:
- Make or enquire about a booking (online, phone, or email)
- Subscribe to our email list
- Contact us for support
- Leave a review or provide feedback
The types of information we may collect include:
- Identity: first and last name
- Contact: email address, phone number
- Property: service address, access instructions (e.g. alarm codes, key instructions)
- Payment: billing details processed via our payment provider (we do not store full card numbers)
- Service history: bookings, preferences, feedback and communications
- Technical: IP address, browser type, pages visited, collected automatically via our website analytics
We do not knowingly collect personal information from children under 18.
3. How We Use Your Information
We use your personal information to:
- Book, confirm, reschedule and follow up on cleaning services
- Process payments and issue receipts
- Send booking reminders, service updates and re-clean notifications
- Respond to enquiries and support requests
- Send marketing emails and promotions, only if you have opted in
- Improve our website and services using anonymised analytics
- Comply with legal obligations
We will not use your information for any purpose not listed above without your consent.
4. Third-Party Services We Use
To operate our business we share certain data with trusted third-party providers:
BookingKoala
Our booking platform. Stores your name, contact details, property address, service history and access instructions. Data is used solely to manage your bookings.
Stripe
Payment processing. Handles credit/debit card transactions. Card data is processed and stored by Stripe under PCI-DSS compliance. We never see or store your full card number.
Mailchimp (Intuit)
Email marketing. If you subscribe to our list, your name and email are stored in Mailchimp and used to send promotional emails and cleaning tips. You can unsubscribe at any time via the link in any email.
Google Analytics
Website analytics. Collects anonymised data about website usage (pages visited, time on site, referral source). No personally identifiable information is sent to Google Analytics.
Google (Reviews & Maps)
We display Google Reviews on our website via Elfsight. Reviews are public and governed by Google’s own Privacy Policy.
Each of these providers has their own privacy policy. We encourage you to review them if you have concerns about how they handle data.
5. Cookies
Our website uses cookies, small text files stored on your device, to improve your browsing experience and collect analytics data. Types of cookies we use:
- Essential cookies: required for the website to function (e.g. session management)
- Analytics cookies: Google Analytics, used to understand how visitors use our site
- Marketing cookies: used if you interact with promotional widgets on the site
You can control cookie preferences via the consent banner on your first visit, or by adjusting your browser settings at any time.
6. Data Storage & Security
Your information is stored on secure servers operated by our third-party platforms (BookingKoala, Mailchimp, Stripe). ShineMasters takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Property access information (alarm codes, key instructions) is stored only as long as necessary to deliver the service and is handled with strict confidentiality by our team.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, incomplete or out of date
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Complain about a breach of your privacy
To exercise any of these rights, email us at info@shinemasters.com.au. We will respond within 30 days.
8. Complaints
If you believe we have breached your privacy, please contact us first at info@shinemasters.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.